Privacy Policy of BC Game

By consenting to this privacy policy, users agree that BC Game may collect their personal data as outlined below.

• Full name as provided during account registration
• Date of birth, used to verify that the user meets the minimum age requirement
• Residential address, including city, state, and postal code
• Email address, used for account correspondence and notifications
• Mobile number, used for verification and account security
• Government-issued identification documents, such as an Aadhaar card, PAN card, or passport, collected during the Know Your Customer (KYC) verification process
• Financial information, including bank account details, UPI identifiers, and transaction records associated with deposits and withdrawals
• Device and technical data, such as IP address, browser type, operating system, and session activity logs
• Usage data, including pages visited, features accessed, and interactions recorded during each session on the platform
• Communication records, such as messages exchanged with the customer support team

All purposes for processing personal data are grounded in BC Game’s legal obligations, contractual requirements, and legitimate commercial interests.

• Account creation and management: To register users, verify their identity, and maintain their account in good standing throughout their use of the platform
• KYC and age verification: To comply with applicable regulatory standards by confirming the identity and eligibility of each user before services are rendered
• Transaction processing: To facilitate deposits, withdrawals, and the accurate recording of all financial activity associated with a user’s account
• Fraud prevention and security: To detect, investigate, and prevent unauthorised access, fraudulent transactions, and other activities that may compromise the integrity of the platform or the safety of user accounts
• Legal and regulatory compliance: To fulfil obligations imposed by applicable data protection laws, anti-money laundering regulations, and directives issued by relevant authorities
• Customer support: To respond to queries, resolve disputes, and provide assistance in connection with the services offered on the platform
• Platform improvement: To analyse usage patterns and technical performance data for the purpose of enhancing the functionality and reliability of the platform
• Responsible gaming: To monitor user activity and identify patterns that may indicate problematic behaviour, enabling the platform to apply appropriate safeguards
• Communications: To send users transactional notifications, account updates, and service-related information through their registered contact details

BC Game does not sell or transfer personal data to third parties for commercial or marketing purposes.

Disclosure of user information to external parties may occur only under the following circumstances:

• Payment processors and financial institutions: When processing deposits or withdrawals, relevant financial details are shared with authorised payment service providers to complete the transaction
• Identity verification and KYC service providers: Personal identification documents and related data may be passed to accredited third-party verification services to fulfil regulatory requirements
• Regulatory authorities and law enforcement agencies: User data may be disclosed to competent governmental or regulatory bodies in India or other applicable jurisdictions when required by law or upon receipt of a lawful request
• Legal proceedings: Information may be disclosed when necessary to establish, exercise, or defend legal claims in accordance with applicable legal processes
• Technology and infrastructure partners: Service providers responsible for hosting, security, and technical operations of the platform may access certain data as part of their contracted role, strictly within the scope of their agreement
• Anti-fraud and security networks: Data may be shared with industry bodies or compliance organisations for the purpose of detecting and preventing fraud

Before any disclosure takes place, BC Game verifies that the receiving third party meets the required standards of data protection and handles the information in a manner consistent with applicable regulations.

The BC Game platform may contain links to external websites or third-party resources for reference or informational purposes. Once a user navigates away from the platform by following such a link, they are subject to the privacy practices and terms of the destination website, over which BC Game exercises no control. The platform does not review, monitor, or take responsibility for the content, data collection practices, or security standards of any external site. Users are encouraged to review the privacy policies of any third-party website they visit before submitting personal information. BC Game accepts no liability for any loss, damage, or privacy breach that may result from a user’s interaction with an external resource accessed through a link on the platform.

Users based in India who have concerns regarding the collection, processing, or handling of their personal data are entitled to raise a formal complaint with the BC Game customer support team through the designated channels available on the platform. Upon receipt of a complaint, the support team will acknowledge the submission and endeavour to provide a substantive response within a reasonable timeframe, typically estimated at 15 to 30 business days depending on the complexity of the matter. If a complaint cannot be resolved through the internal review process, or if a user remains dissatisfied with the outcome, the matter may be escalated to the relevant data protection authority or regulatory body with jurisdiction over data privacy in India, including any authority designated under the Digital Personal Data Protection Act, 2023, as applicable.